{"id":3073,"date":"2025-12-19T15:35:36","date_gmt":"2025-12-19T15:35:36","guid":{"rendered":"https:\/\/villatoile.be\/?page_id=3073"},"modified":"2025-12-19T16:32:11","modified_gmt":"2025-12-19T16:32:11","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/villatoile.be\/en\/faq-en\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section  text-normal section-text-no-shadow section-inner-no-shadow section-normal section-opaque\" >\n            <div class=\"background-media\" style=\"background-image: url(&#039;https:\/\/villatoile.be\/wp-content\/uploads\/2018\/02\/contact.jpg&#039;); background-repeat:no-repeat; background-size:cover; background-attachment:fixed; background-position: 50% 70%;\" >\n                    <\/div>\n    \n    <div class=\"background-overlay grid-overlay-0 \" style=\"background-color: rgba(0,0,0,0.3);\"><\/div>\n\n    <div class=\"container-fullwidth container-vertical-default\">\n        <div class=\"row vertical-default\">\n            <div class=\"col-md-12     text-center small-screen-default\"  ><div class=\"divider-wrapper \" style=\"visibility:hidden;background-color:#FFFFF\">\n    <div class=\"visible-xs\" style=\"height:50px;\"><\/div>\n    <div class=\"visible-sm\" style=\"height:100px;\"><\/div>\n    <div class=\"visible-md\" style=\"height:200px;\"><\/div>\n    <div class=\"visible-lg\" style=\"height:200px;\"><\/div>\n<\/div><h1 class=\"text-center  element-top-0 element-bottom-0 text-light os-animation super regular\" data-os-animation=\"fadeIn\" data-os-animation-delay=\"0.1s\" >\n    FAQ \u2013 Frequently Asked Questions at Camping Villatoile<\/h1><div class=\"figure element-top-0 element-bottom-0   os-animation\" data-os-animation=\"fadeIn\" data-os-animation-delay=\"0.3s\">\n            <span class=\"figure-image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"360\" height=\"30\" src=\"https:\/\/villatoile.be\/wp-content\/uploads\/2018\/02\/decor-white.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/villatoile.be\/wp-content\/uploads\/2018\/02\/decor-white.png 360w, https:\/\/villatoile.be\/wp-content\/uploads\/2018\/02\/decor-white-300x25.png 300w, https:\/\/villatoile.be\/wp-content\/uploads\/2018\/02\/decor-white-90x8.png 90w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/>            <\/span>\n    <\/div>\n<div class=\"divider-wrapper \" style=\"visibility:hidden;background-color:#FFFFF\">\n    <div class=\"visible-xs\" style=\"height:50px;\"><\/div>\n    <div class=\"visible-sm\" style=\"height:100px;\"><\/div>\n    <div class=\"visible-md\" style=\"height:100px;\"><\/div>\n    <div class=\"visible-lg\" style=\"height:100px;\"><\/div>\n<\/div><\/div>        <\/div>\n    <\/div>\n<\/section><section class=\"section  text-normal section-text-no-shadow section-inner-no-shadow section-normal section-opaque\" >\n    \n    <div class=\"background-overlay grid-overlay-0 \" style=\"background-color: rgba(86,154,167,0);\"><\/div>\n\n    <div class=\"container-fullwidth container-vertical-middle\">\n        <div class=\"row vertical-middle\">\n            <div class=\"col-md-3     text-default small-screen-default\"  ><\/div><div class=\"col-md-6     text-default small-screen-default\"  ><div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p>Welcome to our FAQ!<\/p>\n<p>Here you will find all the answers to the most common questions regarding <strong>bookings<\/strong>, <strong>stays<\/strong>, <strong>amenities<\/strong>, <strong>pets<\/strong> and <strong>life at Camping Villatoile<\/strong>.<\/p>\n<p>\u27a1\ufe0f <strong>Tip :<\/strong> use the table of contents below to jump directly to your desired section.<\/p>\n<\/div>\n\n<div id=\"accordion_308\" class=\"panel-group  element-top-30 element-bottom-30\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_303\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >1. Bookings and arrival<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_303\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>How can I book a stay at the campsite?<\/strong><\/p>\n<p>You can book online, by email or on-site, subject to availability.<br \/>\nAny confirmed booking with deposit implies acceptance of the campsite rules and the general terms of sale.<\/p>\n<p><strong>Do I need to book in advance or can I come spontaneously?<\/strong><\/p>\n<p>We strongly advise booking in advance, especially during high season (July\u2013August) and long weekends.<\/p>\n<p><strong>How do I book for a group?<\/strong><\/p>\n<p>Groups must book by email, providing the following details: number of persons, desired accommodation, vehicles, electricity requirement etc.<br \/>\nThis allows us to prepare a personalized quote and secure suitable pitches.<\/p>\n<p><strong>What are the arrival and departure times?<\/strong><\/p>\n<ul>\n<li>Camping pitches: arrival between 13:00 and 21:00 \u2013 departure before 12:00<\/li>\n<li>Rental accommodations: arrival between 14:00 and 21:00 \u2013 departure before 11:00<\/li>\n<\/ul>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_744\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >2. Rates, payment and cancellation<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_744\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>Where can I find the rates?<\/strong><\/p>\n<p>The current rates are available on our <em>Rates<\/em> page.<br \/>\nThey vary depending on season, type of pitch and number of persons.<\/p>\n<p><strong>What payment methods do you accept?<\/strong><\/p>\n<p>We accept cash and bank cards.<\/p>\n<p><strong>What are your cancellation terms?<\/strong><\/p>\n<p><strong>Camping pitches and Pods:<\/strong><\/p>\n<ul>\n<li>Up to 8 days before arrival: 30% retained<\/li>\n<li>From 7 to 2 days before arrival: 50% retained<\/li>\n<li>Less than 2 days before arrival: 100% retained<\/li>\n<\/ul>\n<p><strong>Holiday cottages:<\/strong><\/p>\n<ul>\n<li>Up to 30 days before arrival: 30% retained.<\/li>\n<li>Less than 30 days before arrival: 90% retained<br \/>\n\u26a0\ufe0f No refund is given in case of late cancellation or early departure.<\/li>\n<\/ul>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_601\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >3. Facilities and services on the campsite<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_601\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>Are sanitary facilities accessible to everyone?<\/strong><\/p>\n<p>Two modern sanitary blocks are available, including one adapted for persons with reduced mobility (PRM).<br \/>\nShowers are free and available 24\/7.<\/p>\n<p><strong>Are there drinking water points?<\/strong><\/p>\n<p>Several drinking water taps are distributed across the site.<\/p>\n<p><strong>What is the electrical supply?<\/strong><\/p>\n<p>All pitches have a 6 A (\u22481380 W) socket.<br \/>\nSeasonal pitches benefit from 10 A (\u22482300 W).<br \/>\nPlease bring an extension cable and a European adaptor (available at reception).<\/p>\n<p><strong>Which activities can I enjoy on-site?<\/strong><\/p>\n<p>The campsite offers:<\/p>\n<ul>\n<li>Children\u2019s play area<\/li>\n<li>Football and volleyball fields<\/li>\n<li>Outdoor fitness equipment<\/li>\n<li>P\u00e9tanque court<\/li>\n<li>Table tennis<br \/>\n\ud83c\udfbe Equipment (balls, rackets etc.) available at reception (against deposit).<\/li>\n<\/ul>\n<p><strong>Is there a restaurant or bar?<\/strong><\/p>\n<p>Bistro-bar \u201cLe Moulin\u201d welcomes campers and visitors according to posted hours.<\/p>\n<p><strong>Is Wi-Fi available?<\/strong><\/p>\n<p>Yes, free Wi-Fi (Villatoile Guest) is available around reception and the bistro &#8211; no password required.<\/p>\n<p><strong>Can I charge an electric car?<\/strong><\/p>\n<p>Yes, a dual charging station is available. Please vacate the spot once charging is complete.<\/p>\n<p><strong>Is there a laundromat?<\/strong><\/p>\n<p>Yes, washing machine and dryer accessible (paid service). Details at reception.<\/p>\n<p><strong>Is there a convenience store on-site?<\/strong><\/p>\n<p>Not on the campsite, but the village of Anseremme (\u22484 km) offers a supermarket and pharmacy.<br \/>\n\ud83e\udd50 Bakery service: order your baguette and pastries before 17:00 at reception, pick up the next morning.<\/p>\n<p><strong>Are there children\u2019s activities?<\/strong><\/p>\n<p>No supervised entertainment, but many free activities are available, as well as a swimming zone on the Lesse.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_183\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >4. Pitches and installations<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_183\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>What is the size of the pitches?<\/strong><\/p>\n<p>Standard pitches are approximately 100 m\u00b2, with electricity and water point nearby.<\/p>\n<p><strong>Which types of installations are accepted?<\/strong><\/p>\n<p>Tents, caravans and motorhomes are welcome.<\/p>\n<p><strong>Do you offer seasonal pitches?<\/strong><\/p>\n<p>Yes, for stays of 4 months or for the full season.<\/p>\n<p><strong>May I install an annex tent?<\/strong><\/p>\n<p>Yes, on request at reception (supplement applies).<\/p>\n<p><strong>Shady or sunny pitches?<\/strong><\/p>\n<p>Both exist! Indicate your preference when booking; we will take it into account subject to availability.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_944\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >5. Rentals and equipment<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_944\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>Do you rent bicycles?<\/strong><\/p>\n<p>Not on-site, but several bike rental services are nearby (closest at 3 km).<\/p>\n<p><strong>Do you rent refrigerators?<\/strong><\/p>\n<p>Not individually, but a communal fridge is available near reception.<\/p>\n<p><strong>Do you provide linen kits?<\/strong><\/p>\n<p>Yes, on request during booking or upon arrival.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_271\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >6. Pets<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_271\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>Are pets allowed?<\/strong><\/p>\n<p>Yes, a maximum of one animal per pitch or accommodation unit. Management reserves the right to accept more than one animal.<\/p>\n<p>They must be kept on a leash, supervised at all times and are not allowed in certain buildings (notably the sanitary blocks).<\/p>\n<p>The owner remains responsible for their pet and its hygiene.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_151\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >7. Rules and safety<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_151\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>What are the quiet hours?<br \/>\n<\/strong><br \/>\nSilence is required from 22:00 to 08:00.<br \/>\nNo motorised vehicles are allowed during these hours.<\/p>\n<p><strong>What about barbecues and campfires?<\/strong><\/p>\n<ul>\n<li>Stand-alone barbecues (gas or charcoal) are permitted under supervision.<\/li>\n<li>Campfires and fire-pits are not allowed on pitches, but possible in the dedicated zone (to be rented at reception).<\/li>\n<\/ul>\n<p><strong>Can I organise a stag or hen party?<br \/>\n<\/strong><br \/>\nNo. Camping Villatoile is a family-friendly and peaceful site \u2014 parties and loud events are not allowed.<\/p>\n<p><strong>Are groups accepted?<br \/>\n<\/strong><br \/>\nYes, under conditions and by reservation only:<\/p>\n<ul>\n<li>Compliance with the rules is mandatory<\/li>\n<li>Deposit of \u20ac150 (or \u20ac10 per person for groups \u226516)<\/li>\n<li>An adult responsible person must be appointed<\/li>\n<li>Deposit refunded if all rules are respected at departure<\/li>\n<\/ul>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_656\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >8. Environment and surroundings<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_656\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>How is waste sorting managed?<br \/>\n<\/strong><br \/>\nSelective waste collection is mandatory.<br \/>\nContainers for paper\/cardboard, glass, PMD and residual waste are located near reception and at the rear of the site.<br \/>\n\ud83d\udeae Only Villatoile bags are allowed for residual waste.<br \/>\nAny infringement may lead to a fine of \u20ac25.<\/p>\n<p><strong>What activities are available around the campsite?<br \/>\n<\/strong><br \/>\nMany activities: hiking, cycling, fishing, climbing, kayaking, swimming and various tourist visits\u2026<br \/>\n\ud83d\udc49 More info on our <em>Activities<\/em> page.<\/p>\n<p><strong>Is the campsite accessible by public transport?<br \/>\n<\/strong><br \/>\nYes, the Anseremme train station is located about 3 km from the site.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t\t\t\t\t\t\t    <div class=\"panel panel-primary\">\n\t\t        <div class=\"panel-heading\">\n\t\t            <a href=\"#group_386\" class=\"accordion-toggle collapsed\" data-parent = \"#accordion_308\" data-toggle=\"collapse\" >9. Practical information<\/a>\n\t\t        <\/div>\n\t\t        <div id=\"group_386\" class=\"panel-collapse collapse \">\n\t\t            <div class=\"panel-body\">\n\t\t                <div class=\"col-text-1 text-normal  element-top-20 element-bottom-20\" data-os-animation=\"none\" data-os-animation-delay=\"0s\">\n    <p><strong>Can I extend my stay?<br \/>\n<\/strong><br \/>\nYes, depending on availability. Please inform reception before 12:00 on the scheduled departure day.<\/p>\n<p><strong>May I receive visitors?<br \/>\n<\/strong><br \/>\nYes, visitors are welcome! They must register at reception, pay their entrance and parking, and leave the site before 22:00.<\/p>\n<p><strong>Is the campsite open all year?<br \/>\n<\/strong><br \/>\nThe campsite is closed from mid-October to early April, but the holiday cottages remain available year-round.<\/p>\n<\/div>\n\t\t            <\/div>\n\t\t        <\/div>\n\t\t    <\/div>\n\t   \t\t<\/div>\n<\/div><div class=\"col-md-3     text-default small-screen-default\"  ><\/div>        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"FAQ \u2013 Frequently Asked Questions at Camping Villatoile Welcome to our FAQ! Here you will find all the answers to the most common questions regarding bookings, stays, amenities, pets and life at Camping Villatoile. \u27a1\ufe0f Tip : use the table of contents below to jump directly to your desired section. 1. Bookings and arrival How","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3073","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/pages\/3073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/comments?post=3073"}],"version-history":[{"count":11,"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/pages\/3073\/revisions"}],"predecessor-version":[{"id":3127,"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/pages\/3073\/revisions\/3127"}],"wp:attachment":[{"href":"https:\/\/villatoile.be\/en\/wp-json\/wp\/v2\/media?parent=3073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}